Notice of Privacy Practices

City RX Pharmacy, 715 E Vine St, Suite 8, Kissimmee, FL 34744. Effective date: November 14, 2026.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your rights

When it comes to your health information, you have certain rights. To use any of them, speak with the pharmacist or contact the privacy contact named at the end of this notice.

• Get a copy of your pharmacy records. You can ask to see or get an electronic or paper copy of your prescription record and other health information we have about you. We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
• Ask us to correct your records. You can ask us to correct health information about you that you think is incorrect or incomplete. We may say no, but we will tell you why in writing within 60 days.
• Request confidential communications. You can ask us to contact you in a specific way (for example, home or cell phone) or to send mail to a different address. We will say yes to all reasonable requests.
• Ask us to limit what we use or share. You can ask us not to use or share certain health information for treatment, payment or our operations. We are not required to agree, and we may say no if it would affect your care. If you pay for a prescription or service out of pocket in full, you can ask us not to share that information with your health insurer for payment or our operations. We will say yes unless a law requires us to share it.
• Get a list of those with whom we have shared information. You can ask for a list (accounting) of the times we have shared your health information for six years before the date you ask, who we shared it with, and why. It will include all disclosures except those about treatment, payment and health care operations, and certain others (such as any you asked us to make). One accounting a year is free; we may charge a reasonable, cost-based fee for another one within 12 months.
• Get a copy of this notice. You can ask for a paper copy of this notice at any time, even if you have agreed to receive it electronically.
• Choose someone to act for you. If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority before we take any action.
• File a complaint if you feel your rights are violated. You can complain to us using the contact details at the end of this notice. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/hipaa/filing-a-complaint. We will not retaliate against you for filing a complaint.

Your choices

For certain health information, you can tell us your choices about what we share. In these cases you have both the right and the choice to tell us to share information with your family, close friends or others involved in your care or in paying for it (for example, a relative who picks up your prescription), and to share information in a disaster relief situation. If you are not able to tell us your preference, we may share your information if we believe it is in your best interest, or when needed to lessen a serious and imminent threat to health or safety.

We never share your information for marketing purposes, and we never sell your information, unless you give us written permission.

How we typically use or share your health information

• To treat you. We use your health information to fill your prescriptions and we share it with other professionals who are treating you. Example: the pharmacist contacts your doctor about a prescription, or checks whether a new medication is safe to take alongside your others.
• To run our pharmacy. We use and share your health information to run the pharmacy, improve your care and contact you when necessary. Example: we tell you that a prescription is ready or due for a refill.
• To bill for your prescriptions. We use and share your health information to bill and get payment from health plans or others. Example: we send information about your prescription to your insurance plan so it will pay its share.

Other ways we may use or share your health information

We are allowed or required to share your information in other ways, usually in ways that contribute to the public good. We have to meet many conditions in the law before we can share your information for these purposes.

• Public health and safety: preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect or domestic violence, and preventing or reducing a serious threat to anyone's health or safety.
• Research: we can use or share your information for health research, under the conditions the law sets.
• To comply with the law: we will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.
• Medical examiners and funeral directors: we can share health information with a coroner, medical examiner or funeral director when a person dies.
• Workers' compensation, law enforcement and other government requests: for workers' compensation claims, for law enforcement purposes, with health oversight agencies for activities authorized by law (for example, state pharmacy inspectors), and for special government functions such as military and national security.
• Lawsuits and legal actions: we can share health information about you in response to a court or administrative order, or in response to a subpoena.

Substance use disorder records. To the extent that we have your substance use disorder patient records subject to federal law (42 CFR part 2), we will not use or share that information in civil, criminal, administrative or legislative investigations or proceedings against you without your written consent or a court order and a subpoena.

Florida law

Florida law gives extra protection to some information, including pharmacy records and information about HIV, mental health and substance use treatment. Where Florida law is stricter than federal law, we follow Florida law.

Our responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time by letting us know in writing.

Changes to this notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available on request, at the pharmacy and on this website.

Privacy contact

Mirley Aleman, Pharmacist & Owner, City RX Pharmacy, 715 E Vine St, Suite 8, Kissimmee, FL 34744. Phone (407) 201-8309.